Last updated: October 14, 2026

Returns

Due to the nature of professional skincare products, all sales are final. We do not accept returns or exchanges on skincare products once they have left our possession.

Because we cannot verify how a product has been stored, handled, or maintained after delivery, we cannot guarantee its integrity, safety, or efficacy for another client and are therefore unable to resell returned products.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if:

• You receive the wrong item
• Your order arrives damaged
• A product is defective upon arrival

We will evaluate the issue and work to make it right when appropriate.

Exchanges

We do not offer exchanges on skincare products. If you have questions about which products are right for you, we encourage you to contact us before placing your order.

Refunds

Refunds are not available for returned skincare products. However, if an item arrives damaged, defective, or incorrect, please contact us promptly so we can review the situation and determine an appropriate resolution.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

For questions regarding an order, damaged products, incorrect shipments, or other concerns, please contact us at inquiries@pielemedspa.com.